Terms And Conditions

1. Ordering Hideaway Products

Your details: Everyone is allowed one customer account, but you have to be 18 or over to do so. By placing an order on our website, you guarantee to us that you are at least 18 years of age. You agree to provide the following:

  • Your real name
  • Your e-mail address
  • Your billing address
  • A delivery address (this maybe the same as your billing address)
  • A contact phone number (in case we need to speak to you about your order)

The process: All orders are online via our website. We don’t take phone orders.  If technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this as quickly as we can. After placing your order, you will receive an automated acknowledgement. Once you are ready to check out, you will be directed to the shipping confirmation page where you can select the type of delivery, and the delivery and/or billing addresses. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

2. Delivery

*Delivery times may vary as it depends which state you are in and which shipping method you select.

Standard delivery:
3 to 6 business days

Expedited delivery:
1 to 3 business days

Priority delivery:
1 to 2 business days

*Delivery times may vary as the Courier can experience delays from time to time which are beyond our control.

    Tracking Numbers: Will be issued via email by the Hideaway Team as part of the processing of your order and can be viewed at by clicking on the link provided.

    Responsibility: Once the goods have been accepted for delivery by Australia Post that we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping cost incurred by us due to incorrect address details provided.

    Split Delivery: We do not offer Split Delivery.

    Events beyond Our Control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

    • Strikes or other industrial action.
    • Civil commotion, terrorism or threat of, war or threat or preparation for.
    • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
    • Disruption to supplies or delivery methods.
    • Acts of government or regulatory bodies.
    • Disruption to public or private telecommunications networks.

    3. The contract

    When we confirm acceptance of your order by confirming the products have been dispatched, a legally binding contract will exist between us.  If we do not confirm acceptance, we will refund your payment.

    Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. Additionally we reserve the right to cancel an order at any time before dispatch for any reason.

    This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

    Ownership of the products will only pass to you when we have received full payment.

    A person who is not party to the contract shall not have any rights under or in connection with it.

    4. Resale

    By ordering from our website, you agree not to commercially resell any of our products without express written permission from us.

    Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

    5. Payment and Security

    Payment Method: Payment is via PayPal, Afterpay, Stripe, Zip, VISA.

    Secure Information: We do not store your credit card details at any time so consumer confidence and satisfaction is assured.
    We recognize that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

    6. Pricing

    As stated on our website, our prices are in US Dollars ($USD) .

    hideAWAY reserves the right to change prices on our website without prior notification

    8.  Returns


    Damaged/Faulty Parcels: We're very sorry if the Hideaway products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en-route to your house. We also  very very occasionally may make a product that is faulty (please be understanding as we are all aiming to provide 100% all the time, but we are human and not making things in a factory style) we will offer you an exchange where possible, or a full refund after we have received the return. In this case,  please contact our support staff .   usasupport@hideaway.online 

    Nothing in these Terms and Conditions affects your statutory rights.

    9. Disclaimer

    The information published on this website, both written words and images, are intended for information only and is not intended to be considered 'advice', whether medical or cosmetic.

    Please be aware that as each bar of soap is handmade and hand cut, variations in colour, pattern, texture, weight, and scent may occur. These issues will not impact on the quality of the soap in any way. We reserve the right to change the pattern or colouring of any soap.

    If you have sensitive skin or allergies you should read the ingredient list provided with each type of soap, to ensure suitability. If you are unsure if the soap is right for you, please don't hesitate to contact us to talk about your needs. As with all personal care items it is advisable to do a patch test of the products before use.

    10.  Variation

    We may vary these terms from time to time.  If we do, we will replace these terms on our website with our new terms.

    11. Privacy

    While you are using this site, and during the ordering process, any information and data collected from you will be used solely for the purpose of processing you order and improving our service to you. We will never sell on or disclose information to any third party whatsoever. Any information passed through this website is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, this should be requested in writing to:

    Hideaway Handmade

    PO Box 457

    Miami Queensland , Australia. 4220

    Cookies: The cookies we use on this site will only be temporary session cookies, which won't hold any customer information. By use of this website you agree to our use of the cookies outlined in our Privacy Policy. If you wish to opt out of accepting cookies online, we would be happy to receive your order via email to usasupport@hideaway.online 

    12. Use of website

    Hideaway will present information and content on this website including, but not limited to, articles, opinions, statistics, product information, photographs, graphics, videos and audio files, as well as user generated content (collectively content). This content is general and provided for information purposes only. The content should not be regarded as advice, including legal or medical advice. And while full care is taken in the preparation of the website’s content, Hideaway cannot guarantee accuracy, currency or completeness of the content on this website. The information on this website should not be used without verifying it with appropriate sources or obtaining professional advice. Our website may include links to websites owned by other parties. We are not responsible for the material contained on these websites or responsible for their availability and we cannot be held responsible for any damage, loss or offence that may be caused by visiting these sites.

    13. Copyright

    Copyright exists in the website (www.usa.hideaway.online) and includes and extends to all text, images, graphics, photographs, designs, logos, icons, videos, audios and recordings, words, phrases, proprietary pages and product names referred to and included in the website unless otherwise obtained from a third party who may itself have its own copyright in that material.

    All copyrights, trademarks and other intellectual property rights in the design, layout, wording and concepts of this website are reserved to hideAWAY. Any copying of the design, layout, wording, concepts or other unauthorised use will infringe our rights.

    Trade marks, copyrights, brand names, product and company names related to the products appearing on this website are the property of their respective owners. hideAWAY does not claim to own any of these trademarks, copyrights, brands or product names nor does it claim that hideAWAY is related to, endorsed by, or in any other way connected or associated with the respective owners and/or their related companies and agents.

    14. Intellectual Property

    Intellectual property means all our proprietary rights and interests including but not limited to all intellectual or industrial property whether registered, or unregistered, non-existing or coming into existence in the future in connection with or related to or otherwise created, invented, designed or otherwise owned by us, as referred to in these terms and conditions as varied from time to time and without limitation includes copyright, trademarks, designs, patents, character names, writings, digital content, business names, inventions, ideas, symbols, artwork, confidential information and without limitation includes copyright, trademarks, designs, patents, character names, writings, digital content, business names, inventions, ideas, symbols, artwork, confidential information and moral rights as defined in the Copyright Act (1996, Commonwealth Law) and under the law of a country other than Australia.

    15. Governing Law

    These Terms and Conditions are governed by the laws of Queensland, Australia and you agree to the non-exclusive jurisdiction of the Courts of that jurisdiction and any appeals from those Courts.

    16. General

    a) Entire agreement: These Terms and Conditions form the entire agreement between us and you in relation to the website and your use of it.

    b) Waiver: Any failure or delay on our part to exercise a power or right we have under these Terms and Conditions (unless in writing to you) does not amount to a waiver of that power or right and will not preclude our entitlement to exercise that power or right at a later date.

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